Method 1

Find the product you want to buy on Taobao / Tmall / 1688, and copy the product link and paste it in the search bar (or just copy and paste the link shared by you friend).

Method 2

Enter the product name in InOutBuy's search bar and select from the recommended products provided by Taobao, Tmall and 1688.

InOutBuy can capture the info of 99% of the products on Taobao / Tmall /1688. You can directly select the color, size and quantity, and click "Add to Cart" or "Buy Now".

Choose a payment method and pay for the item and the Chinese local delivery fee.

Available for multiple currencies.

Payment Methods: Credit Cards, Wechat, Alipay.

Enter the destination country and remarks regarding your requirement. If you need value-added services, just select such services, then submit the order after review.

Our shopping agents will contact the seller and purchase your ordered items.

During the purchasing process, you can click 'order enquiry' to contact our shopping agents for any further details, and they will contact you via email or message if needed, i.e. some information is needed to be completed by you.

Quality inspection will be carried out and items will be stored in the warehouse. You can visit 'User Center' – 'Warehouse' to view the item once it is stored.

Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.

Products purchased from 1688 has a different set of quality control standards.

You can do the next: send the stored items overseas (Step 6-9) or purchase more and send them all together (Repeat Step 1-5, then Step 6 -9)

We provide 90 days free storage service for your items.

Stock up and consolidate them to ship overseas in order to save shipping fee.

How to Submit a Parcel

Visit 'Warehouse' and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.

Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.

We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.

Select the payment method for the international shipping fee deposit and customs fee.

The international shipping fee deposit is calculated according to the product's estimated weight, the selected shipment method, and the destination.

The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the difference will be returned to your Hoobuy account after the product is shipped.

Consolidate and pack items, reinforce the package, weight and send out for delivery.

You can track the parcel via 'User Centre' – 'Parcels' after it is sent out.

Step 9Waiting for your package to arrive

You can track your package and follow its shipping progress on the “Parcels” page.

There is always the possibility that accidents may happen during international package shipments. Such circumstances include delays, confiscation, taxes, package damage, missing packages and more. InOutBuy cannot control or prevent accidents that may happen when your package is in the hands of a third-party logistics company or customs, nor can we be able to guarantee the service quality of other companies not affiliated with InOutBuy. However, we aim to provide the best service possible to our customers and will inform you beforehand of the shipping situation for each shipping route or country you select and do everything we can to aid you if problems occur.

Once you have received the parcel, you can confirm the delivery via 'User Centre' – 'Parcels'. If you have any questions regarding to the parcel, you can also choose the relevant parcel and apply for after-sales service.

If you're highly satisfied with Hoobuy's services, feel free to share your order with friends or on social media. We'd greatly appreciate it!

On InOutBuy, "personalised products" typically refer to items that are created using the Print on Demand (POD) model. It allows users to upload various elements such as text, names, images, and logos to design custom products, such as T-shirts, mugs, phone cases, jerseys, blankets, and more. Each product is tailored and produced based on the uploaded design elements, ensuring that every item meets the individual requirements of the customer.

Personalised products on InOutBuy usually feature a "personalised" label at the beginning of the product title and in the top-left corner of the product gallery. The label indicates that the items are customizable.

Benefits of Purchasing Personalised Products on InOutBuy

Wide Range of Options: With a diverse selection of customizable products available, you can find items that suit any need or preference.

Personalisation: Design one-of-a-kind products tailored to your tastes, ensuring each item is unique and special.

No Minimum Order Requirement: Order single items without having to meet minimum quantity requirements, making it perfect for personal use or small gift orders.

High-Quality Printing: InOutBuy uses advanced printing technology to deliver high-quality custom products with vibrant and long-lasting prints.

Convenient Customisation: Our platform offers an intuitive interface for easy customisation, allowing users to effortlessly upload designs and complete their orders.

Unique Gifts: Customizable products are ideal for creating memorable and personalised gifts for any occasion.

Fast Production and Delivery: InOutBuy ensures efficient production and shipping, so you receive your custom items quickly.